Returns & Exchanges

At STRATUS, we want you to feel elevated in every piece you wear; if your fit isn't perfect, we offer a seamless 30-day return and exchange window for all unworn apparel. Our streamlined process ensures that finding your ideal style is as effortless as the fashion we create.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange for a different size.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.

3

Ship with Ease

Download and print the prepaid shipping label provided by our portal, affix it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing