Frequently Asked Questions

Everything you need to know about your STRATUS shopping experience.

How long will it take for my STRATUS order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund incur a small shipping fee.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Are your materials sustainably sourced?

At STRATUS, we prioritize ethical production. Over 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.

Can I track my package in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.